FAQ

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SHIPPING POLICY

All items will be processed 3-5 days from purchase date and delivered to USPS 2 days a week.  

Please note the following:

  • Please ensure your address information is correct.  If an error was made, please contact us as soon as possible to reslove at kadenaturals@gmail.com.
  • Once your package is with the courier it is out of our control.  To obtain information please refer to the tracking information provided.
  • We are currently shipping within the US only.

RETURN POLICY

Due to the personal nature of our product, we are unable to accept returns.  If there is an issue with your order, please email us as soon as possible and we will try our best to find a solution.

PRODUCT WARNING

Skincare products are for external use only.  Please review ingredients carefully and do a spot test before full use.  If any products cause irritation, discontinue use immediately and consult a physician.

SOAP USE AND APPEARANCE

It's recommended that you use our products within 6 months of purchase for the best results.  Colors and fragrances can fade over time but it will not affect the purpose…our soap will still get you clean.

Our soaps are made in small batches using high quality ingredients and cut by hand.  Soaps may vary in size, color and design from the picture.  Each bar is unique.